Last Updated: 20 February 2026
This Trust & Safety Policy is issued by Chutkee Lifestyle Services Private Limited (“Chutkee”, “we”, “our”, or “us”).
Chutkee is committed to maintaining a safe, professional, and respectful environment for Customers and Service Partners using its Salon-at-Home and Massage-at-Home services.
This Policy establishes:
Mandatory safety standards
Zero-tolerance behaviors
Reporting and enforcement mechanisms
This Policy is binding on all Service Partners and Customers using these services.
This Policy applies to:
All Salon-at-Home Service Partners
All Massage-at-Home Service Partners
All Customers booking these services
All interactions before, during, and after a Booking
This Policy operates in addition to the Service Partner Agreement and Platform Terms & Conditions.
Chutkee follows five non-negotiable principles:
Professional services only
Consent and dignity above all
Zero tolerance for harassment or sexual conduct
Verified partners and traceable bookings
Immediate action on safety risks
All Service Partners must successfully complete:
Government ID verification
Address verification
Background verification (where applicable)
Skill and/or certification verification
Chutkee reserves the right to:
Reject onboarding applications
Suspend or permanently deactivate Partners
Conduct periodic re-verification
Service Partners must:
Behave professionally, respectfully, and courteously
Perform only the services booked on the Platform
Use appropriate and professional language at all times
Respect Customer privacy and personal boundaries
The following are strictly prohibited:
Personal, suggestive, or inappropriate remarks
Asking for tips, gifts, or favors
Sharing personal contact details
Soliciting off-platform services
Violation may result in suspension or permanent removal.
Massage services are treated as a high-sensitivity category and are governed by strict zero-tolerance standards.
Only therapeutic, non-sexual massage services are permitted.
Services must strictly match the selected massage type.
The following shall result in immediate permanent deactivation and possible legal escalation:
Sexual services or implications
Inappropriate or intimate touching
Sexual comments, gestures, or sounds
Requests for nudity or private acts
Chutkee will cooperate with law enforcement authorities where required under applicable law.
Salon Service Partners must:
Maintain high standards of hygiene and grooming
Use clean, sanitized, and safe tools
Follow infection-control protocols
Avoid unnecessary physical contact
Recording photos or videos without explicit consent is strictly prohibited.
Services must begin only after obtaining Customer consent.
Customers may stop a service at any time.
Partners must immediately cease service if a Customer expresses discomfort.
Failure to respect consent is considered a serious violation.
Service Partners must:
Arrive alone (no unauthorized persons permitted)
Enter and exit strictly within the Booking duration
Use in-app communication only
Unauthorized presence, misconduct, or suspicious behavior may lead to suspension or permanent deactivation.
Chutkee enforces safety protections for Service Partners as well.
Customers may be suspended or permanently banned for:
Sexual demands or inappropriate behavior
Harassment, threats, or abuse
Unsafe or criminal conduct
Serious cases may be reported to law enforcement authorities.
Safety concerns may be reported through:
In-app support
Customer care helpline
Designated Trust & Safety email
All reports are handled confidentially, sensitively, and in accordance with applicable law.
Upon receiving a safety report, Chutkee may:
Immediately suspend the involved account
Conduct an internal investigation
Request statements, clarifications, or evidence
Withhold payouts during review
Decisions are based on:
Severity of the allegation
Credibility of evidence
Past behavior patterns
Chutkee’s decision shall be final and binding.
Depending on the violation, Chutkee may impose:
Formal warning
Temporary suspension
Permanent deactivation
Withholding or recovery of payouts
Legal escalation
Certain violations result in automatic permanent removal from the Platform.
In cases involving:
Sexual assault
Physical harm
Criminal threats
Chutkee may:
Share relevant data with law enforcement authorities
Assist investigations
Take immediate platform action
Such disclosures shall be made in accordance with applicable law.
Misuse of personal data is strictly prohibited.
Recording without consent is forbidden.
Data access is limited to safety, compliance, and legal purposes only.
Violations may result in legal consequences in addition to platform removal.
Service Partners may be required to:
Complete safety training modules
Undergo refresher sessions
Re-acknowledge safety policies periodically
Non-compliance may restrict booking access.
Chutkee reserves the right to modify this Policy at any time.
Continued use of the Platform constitutes acceptance of any updated version.
Material changes will be communicated through the Platform.
For Trust & Safety concerns or urgent reporting:
📧 support@chutkee.com
📱 In-app Support
Official Address:
Chutkee Lifestyle Services Private Limited
6th Floor, JMD Regents Squire
MG Road, Gurugram, Haryana – 122002
India