Last Updated: 20 February 2026
This Cyber Security Awareness Policy is issued by Chutkee Lifestyle Services Private Limited (“Chutkee”, “we”, “our”, or “us”).
The purpose of this Policy is to:
Promote cybersecurity awareness across the Platform
Protect user data from unauthorized access or misuse
Prevent cyber fraud, phishing, identity theft, and digital abuse
Establish security responsibilities for Customers, Service Partners, and internal teams
Cybersecurity is a shared responsibility between Chutkee and all Platform users.
This Policy applies to:
All Customers using the Chutkee Platform
All Service Partners delivering services
Employees, contractors, and third-party vendors
Any person accessing Chutkee systems, website, or mobile application
This Policy operates alongside the Terms & Conditions, Privacy Policy, and Trust & Safety Policy.
Chutkee follows the following core cybersecurity principles:
Data Protection by Design
Secure Access & Authentication
Minimal Data Sharing
Continuous Monitoring
Immediate Incident Response
Users must:
Keep login credentials confidential
Not share OTPs with anyone, including Chutkee staff
Use strong passwords
Log out from shared devices
Immediately report suspicious account activity
Chutkee will never ask for passwords, OTPs, or banking PINs.
Users must be cautious of:
Fake calls claiming to be from Chutkee
Fraudulent payment links
Fake job offers or onboarding messages
Requests for off-platform payments
Official communication will only be sent via:
Official app notifications
Verified email IDs ending with @chutkee.com
Official support channels
Chutkee is not responsible for losses arising from off-platform payments or sharing of confidential credentials.
Chutkee uses secure, encrypted payment gateways.
Security measures include:
Encrypted transaction processing
Tokenized payment methods (where supported)
Limited access to financial data
Partners and Customers must not exchange bank details outside the Platform.
Chutkee implements industry-standard security practices including:
SSL encryption
Firewall protection
Secure cloud infrastructure
Access control restrictions
Periodic vulnerability assessments
Access to personal data is restricted to authorized personnel only.
Users are advised to:
Install the official Chutkee app only from authorized app stores
Regularly update mobile OS and applications
Use device-level security (PIN, biometric lock)
Avoid using public Wi-Fi for sensitive transactions
Chutkee is not responsible for compromised personal devices.
Users must immediately report:
Unauthorized login attempts
Suspicious payment requests
Fake partner impersonation
Data misuse or privacy breaches
Reports can be made via:
In-app support
Email: support@chutkee.com
Trust & Safety email (for urgent concerns)
All cybersecurity complaints are investigated promptly.
Upon detection of a cybersecurity incident, Chutkee may:
Temporarily suspend affected accounts
Reset login credentials
Block fraudulent transactions
Conduct forensic analysis
Notify affected users (where required by law)
Chutkee reserves the right to escalate serious cybercrime matters to law enforcement authorities.
Service Partners must:
Not store customer data offline
Not capture screenshots of customer details
Not use personal contact data after booking completion
Not share customer details with third parties
Violation may result in permanent deactivation and legal action.
Chutkee may conduct:
Employee cybersecurity training
Periodic awareness campaigns
Phishing simulation exercises
Security audits and compliance reviews
Cybersecurity awareness is mandatory for internal staff and operational teams.
Chutkee complies with applicable Indian laws including:
Information Technology Act, 2000
Applicable data protection regulations
Cybercrime reporting requirements
Chutkee cooperates fully with cybercrime authorities when required.
Chutkee reserves the right to modify this Policy at any time.
Material changes will be communicated through the Platform.
Continued use of the Platform constitutes acceptance of updated terms.
For cybersecurity-related concerns:
📧 support@chutkee.com
📱 In-app Support
Official Address:
Chutkee Lifestyle Services Private Limited
6th Floor, JMD Regents Squire
MG Road, Gurugram, Haryana – 122002
India